Frequently asked questions

How can we help you?

Topics

Find answers to the most frequently asked questions by topic.

I have not received my product after the 8 weeks indicated, who can I contact?

You can contact us at the address nutreovetmoi@noreva.com or call us on 04 73 83 80 80 (from Monday to Friday from 9 a.m. to 5 p.m.).

Where can I find the current loyalty card?

You can download our loyalty card by following this link: https://nutreov.mycoqpit.fr/fidelite/

What products can I receive as part of the loyalty programme?

You can receive:

  • Magné control – 30 tablets
  • Phytalgic – 45 capsules
    choose from 5 loyalty products
  • Phytalgic Chondro + – 30 tablets
  • Menophytea Flat Stomach – 30 tablets
  • Menophytea Water Retention – 30 tablets
  • Stim E® Vitamin C + taurine,

How long will it take for my product to be sent to me?

The loyalty programme products are usually sent within 8 weeks but these delivery times can vary depending on the context and postal mail processing times. If your product doesn’t arrive within this period, you can contact us at the following address: nutreovetmoi@noreva.com